Privacy Policy
Last Updated: November 2025
Introduction
Classic Home Solutions (“we”, “us”, or “our”) operates the website classichomesolutions.co.uk. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website.
We are committed to protecting your privacy and ensuring your personal data is handled responsibly and in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Information We Collect
Information You Provide to Us
When you contact us through our website contact form, we collect:
- Your name
- Email address
- Phone number
- Details about your enquiry or project requirements
- Any other information you choose to provide in your message
Information Collected Automatically
When you visit our website, we automatically collect certain information through Google Analytics:
- IP address (anonymised)
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Referring website addresses
- Geographic location (city/region level only)
How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide quotes for our home improvement services
- To communicate with you about your project, appointments, and service updates
- To improve our website and understand how visitors use our services
- To analyse website traffic and user behaviour to enhance user experience
- To comply with legal obligations and protect our legitimate business interests
We will never sell, rent, or share your personal information with third parties for their marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and help us understand how our website is used.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve functionality.
Cookies We Use
Google Analytics Cookies We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect information such as:
- How you found our website
- Which pages you visit and how long you stay
- What type of device and browser you’re using
- Your approximate geographic location
This information is collected anonymously and helps us improve our website content and user experience.
Types of Google Analytics Cookies:
- _ga – Distinguishes unique users (expires after 2 years)
- _gid – Distinguishes unique users (expires after 24 hours)
- _gat – Used to throttle request rate (expires after 1 minute)
Google Analytics data is processed in accordance with Google’s privacy policy. For more information, visit: https://policies.google.com/privacy
Contact Form Cookies Our contact form may use session cookies to ensure your message is submitted successfully and to prevent spam. These cookies are temporary and expire when you close your browser.
Managing Cookies
You can control and manage cookies in several ways:
Browser Settings: Most web browsers allow you to refuse or accept cookies through their settings. You can typically:
- Block all cookies
- Delete existing cookies
- Set preferences for specific websites
- Receive notifications when cookies are being used
Please note that blocking or deleting cookies may affect your website experience and some features may not function properly.
Opting Out of Google Analytics: You can opt out of Google Analytics tracking by:
- Installing the Google Analytics Opt-out Browser Add-on
- Using browser settings to block analytics cookies
- Enabling “Do Not Track” in your browser settings
Third-Party Services
Google Analytics
We use Google Analytics to analyse website traffic and improve user experience. Google may collect and process data about your website usage. This data is processed in accordance with Google’s privacy policy.
Contact Form Processing
When you submit our contact form, your information is transmitted securely and stored on our hosting server. We do not use third-party form processors that would have access to your data.
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: When you submit our contact form, you consent to us processing your information to respond to your enquiry
- Legitimate Interests: We have a legitimate interest in analysing website usage to improve our services
- Contract: Processing is necessary to fulfil a contract or take steps before entering into a contract with you
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy:
- Contact form enquiries: Retained for up to 2 years after last contact (or longer if we provide services to you)
- Customer project records: Retained for up to 7 years for business, warranty, and legal purposes
- Google Analytics data: Retained for 26 months (Google’s default setting)
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction, including:
- Secure SSL/HTTPS encryption for data transmission
- Secure hosting with reputable providers
- Regular security updates and monitoring
- Limited access to personal data on a need-to-know basis
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
Under UK data protection law, you have the following rights:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data (in certain circumstances)
- Right to restrict processing: Request that we limit how we use your data
- Right to object: Object to our processing of your personal data
- Right to data portability: Request transfer of your data to another organisation
- Right to withdraw consent: Withdraw consent at any time (though this won’t affect any processing already carried out)
To exercise any of these rights, please contact us using the details below.
Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
International Data Transfers
Your personal data is stored and processed within the UK. Google Analytics may transfer data internationally, but this is done in accordance with UK GDPR requirements and appropriate safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Classic Home Solutions
Email: lee@classichomesolutions.co.uk
Phone: 07551 582 079
Address: Classic Home Solutions, The Bungalow, Rectory Lane, Tadley, Berkshire, RG26 5RS.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113
Website: https://ico.org.uk
Note to Website Visitors:
By using our website and submitting our contact form, you acknowledge that you have read and understood this Privacy Policy.